Location: Devon, PA / Smithfield, PA / Queretaro, Mexico

At Johnson Matthey, your work will matter. As a Regional Customer Service Manager, you’ll join a world leader in platinum group metals with over 200 years of history. Using advanced metals chemistry, you’ll help tackle the world’s biggest challenges - cutting emissions, powering modern life and supporting life‑saving technologies - by applying, refining and recycling metals that matter for a healthier, more sustainable, circular future.

The role:
As a Regional Customer Service Manager, you will help drive our goals by:
- Leading, coaching and developing a regional customer service team across multiple sites to deliver high quality support and service.
- Collaborating with Sales, Operations, Finance and Supply Chain teams to manage customer demand, orders and shipment activities.
- Managing customer service processes within SAP, resolving transactional issues and supporting continuous process improvements.
- Monitoring and communicating demand changes, schedule volatility and service performance to key stakeholders.




- Reporting and explaining performance metrics including OTIF, expedited freight and demand trends.
- Supporting Order to Cash compliance requirements and contributing to export, financial reporting and customer account activities.

Key skills that will help you succeed in this role:
- Experience leading customer service teams within a manufacturing or supply chain environment.
- Proficiency in SAP, with the ability to troubleshoot transactional and process-related issues.
- Strong stakeholder management and relationship-building skills across commercial and operational functions.
- Excellent analytical, organizational, verbal and written communication skills.
- Demonstrated success improving processes and driving operational performance.
- Bachelor’s degree in Business, Accounting, Science, Engineering or a related discipline preferred; Spanish language skills are advantageous.

Even if you only

📌 Regional Customer Service Manager (Santiago de Querétaro)
🏢 Johnson Matthey
📍 Santiago de Querétaro