Summary
Provide technical support to end-users for PC, server, hardware, or software applications.

Essential Duties and Responsibilities
Include the following. Other duties may be assigned.
- Load & verify software packages.
- Support any resource on projects as assigned.
- Troubleshoot and resolve end user issues.
- Install & configure PC/Peripherals.
- Follow all corporate, regional and local ISS & Site policy.
- Resolve site level Incident management.
- Populate knowledge Database & Configuration Management Database where appropriate.
- Information Technology Infrastructure Library knowledge.
- Emphasize management of queues, and adherence to Service Level Agreement/Key Performance Indicators.
- Install and Configure PCs (Ghost).
- Troubleshoot basic issues with scanners (MES/SAP RF).
- Administer the PBX (re-enabling and creating phones).
- Provide Support via phone for offsite users.
- Purchase software and hardware via the P.O. Process.
- Administer user accounts via Bind View. (Use of AD).
- Provide Maintenance and Support of Audio Visual equipment.




- Perform basic level of support for users on IT baseline apps.
- Following all procedures around the ISS security policy.
- Responsible for monitoring the Service Desk system queue and resolve tickets in a timely manner.
- End user technical assistance.
- Installs, identifies, and repairs hardware and peripheral components such as monitors, keyboards, printers, and disk drives.
- Loads and verifies correct operation of software packages.
- Troubleshoots and resolves end user problems and ensures correct operation of personal computers.
- Simulates or recreates user problems to resolve operating difficulties.
- Maintains inventory of computer parts and log of all repairs/service performed.
- Provides training and technical assistance to users.
- Safety and health rules and regulations associated with this position and as directed by supervisor.
- Participate in the exchange of ideas and information within the dep

📌 IT Support Technician I (Chihuahua)
🏢 Jabil
📍 Chihuahua