ResponsibilitiesEvaluate Inbound/Outbound/Side by Side calls/claims/interactions/chats/emailsProvide Feedback/Coaching according to company standards.Identify and remedy defects within the production process.Mentoring: Transfer Knowledge & SkillsLead Quality Talks for new hires and cross trainees.Participate & lead call listening/calibration sessions.Provide Support for New Hires during OJT.Floor Support – Floor Walking (When applicable)Attend and participate in all appropriate meetings.Ensure user expectations are met during testing processAssist in investigating and correcting quality-related issues (Complaints & CSAT)Provide proactive recommendations and offer corrective actions to ensure quality.Assist in the implementation of Ops policies, procedures, quality systems and programs.Participate in all regulatory,



third party and customer audits and inspections.Maintain a fair and professional attitude.Perform other duties as directed by the Quality Department Management (AD HOC)RequirementsUniversity/ College (Desirable)Advanced English levelWindows Office knowledge: Word, Excel, PowerPointExperience: Audits / Test / Risks /Sampling – 1.5 yearsSpecialized knowledge (Desirable)LSS White Belt/Yellow Belt/Green Belt – SQL – TableauCar Insurance – Policies & RegulationsBenefitsCompetitive weekly salaryLegal benefitsChristmas bonusSavings fundProfit sharing (PTU)Vacation daysVacation premiumExtra paid days offPrivate medical insurance and preventative careFriendly work environmentFinancing and discounts at local restaurants and coffee shopsGrowth opportunities#J-*****-Ljbffr

📌 Qa Analyst (Tijuana)
🏢 Confie TA Admin
📍 Tijuana