Get AI-powered advice on this job and more exclusive features.
Strategic Operations Lead (Short-Term Rentals)Company:Gather Getaways (part of Gather Circle)
Reports to:Founder
Team Scope:Guest Experience, Maintenance Coordination, QA, Onboarding
Planned Growth:2–4 new properties per month starting Q******
Role Overview
Gather Getaways is the short-term rental management arm of Gather Circle, a multi-brand platform focused on building scalable, high-performance operating companies.
We are hiring a Strategic Operations Lead to design, own, and continuously improve the operational systems required to scale from 10 properties today to 100+ properties without sacrificing quality, margins, or owner trust.
This role sits above daily execution and below executive leadership.
You will not be responsible for answering guest messages or scheduling cleaners.
You will be responsible for ensuring the systems that handle those functions perform at a high level as we scale.
You are accountable for outcomes, not activity.
What You Will Own
You own the operating system of Gather Getaways.
This includes:
Scalable operational structure as property count increases
Team design, accountability, and performance
Process architecture across guest experience, cleaning, maintenance, and onboarding
Quality control systems that prevent issues before they escalate
Operational readiness for sustained monthly growth
You are expected to think 3–6 months ahead of the current portfolio size.
Core Responsibilities
Operational Strategy & Scale Readiness
Design and refine SOPs to support growth from 10 → 100+ properties
Build repeatable workflows for onboarding 2–4 properties per month
Ensure tools, systems, and documentation scale ahead of demand
Remove founder dependency from day-to-day operation




Team Leadership & Accountability
Lead and manage execution-level roles (guest experience, maintenance coordination, QA)
Establish KPIs, scorecards, and accountability rhythms
Identify gaps in skills, capacity, or structure as growth accelerates
Recommend hires and role adjustments based on forecasted demand
Quality & Performance Management
Own guest satisfaction and review performance
Own cleaning and turn quality through audits and reporting
Reduce refunds, escalations, and rework through proactive systems
Maintain consistency across properties as volume increases
Cross-Functional Judgment
Act as the first escalation point for complex or high-impact issues
Make independent operational decisions within defined authority
Clearly communicate risks, tradeoffs, and system constraints to leadership
Balance speed, quality, and cost as the portfolio grows
Reporting & Metrics
Track and report core operational KPIs weekly
Translate data into clear insights and action plans
Provide leadership with visibility without pulling them into execution
What Success Looks Like (6–9 Months)
Gather Getaways can onboard multiple properties per month without chaos
Founder is no longer the operational backstop
Quality metrics remain stable or improve during growth
SOPs are documented, followed, and continuously improved
Team operates with clarity, confidence, and accountability
Required Experience




3+ years in operations, hospitality, property management, or systems-heavy roles
Experience supporting or leading operational scale
Strong written and spoken English
Proven ability to design and enforce processes
Comfort making decisions with incomplete information
Short-term rental or hospitality operations experience
Experience scaling from small portfolio to multi-market operations
Familiarity with PMS platforms, QA workflows, and reporting dashboards
Prior responsibility for KPIs tied to quality, speed, and margin
Structured, systems-oriented thinker
Calm under pressure
High ownership mentality
Clear, concise communicator
You should enjoy building order before growth forces chaos.
Authority & Autonomy
This role includes real decision-making authority.
You will be trusted to: Make operational decisions without constant approval, Enforce standards across teams, Recommend hires, role changes, and system improvements
If a role requires permission for every decision, it is not designed correctly.
This one is.
Compensation
Competitive for senior operations talent in Mexico
Final compensation based on experience and demonstrated judgment
Why This Role Matters
This role exists to ensure Gather Getaways can scale predictably.
The systems you build will determine whether growth feels controlled or chaotic.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Referrals increase your chances of interviewing at Gather Circle by 2x
Get notified about new Operations Manager jobs inMexico.
We're unlocking community knowledge in a new way.
Experts add insights directly into each article, started with the help of AI.

📌 Operations Manager (Short-Term Rentals) (Heroica Puebla de Zaragoza)
🏢 Gather Circle
📍 Heroica Puebla de Zaragoza