Overview
We are seeking a ServiceNow Architect to lead the design, governance, and evolution of the ServiceNow platform. This role serves as the technical authority and strategic owner of the platform, ensuring all solutions are scalable, secure, and aligned with business priorities. The Architect will play a critical role in post-go-live stabilization, platform governance, and long-term roadmap execution, ensuring ServiceNow becomes a scalable, enterprise-grade system of record for IT and business workflows. This role partners with business leaders, IT teams, and developers to define architecture standards, guide implementations, and drive continuous platform maturity and automation.

Platform Architecture & Strategy
- Define and own the end-to-end ServiceNow architecture across all modules and integrations.
- Develop and maintain a multi-year platform roadmap aligned to ITSM maturity, automation goals, and business priorities.
- Lead the transition from initial implementation to a governed, scalable platform operating model.
- Ensure the platform is optimized for performance, scalability,



and long-term sustainability.
- Evaluate and recommend new ServiceNow capabilities and innovations to drive value.

Solution Design
- Design end-to-end ServiceNow solutions for complex business and operational requirements.
- Workflow automation
- Data model and CMDB structure
- Integration patterns
- Translate business needs into scalable technical solutions and blueprints.
- Ensure designs align with best practices and minimize technical debt.

Governance & Platform Standards
- Establish and enforce ServiceNow governance, standards, and architectural guardrails.
- Define and implement:
- Development standards
- Integration frameworks
- Data and CMDB governance models
- Lead architecture review processes (design authority).
- Ensure compliance with enterprise architecture, security, and regulatory requirements.

Post-Go-Live Stabilization & Platform Maturity
- Lead post-go-live

📌 Lead Enterprise Architect (San Luis Potosí)
🏢 SBG
📍 San Luis Potosí