Overview
We are looking for bilingual (English/Spanish) Customer Support Agents to join our team.
In this role, you will assist patients through multiple communication channels, providing a high level of service and ensuring a smooth and positive experience.Key ResponsibilitiesHandle inbound and outbound communications via calls, emails, texts, and web chatSchedule patient appointments accurately and efficientlyProvide clear pre- and post-appointment instructionsSupport clinic operations by addressing patient inquiries and concernsMaintain professionalism and empathy in all interactionsManage multiple tasks and systems simultaneouslyRequirementsFluent in English and Spanish (written and spoken)Strong customer service and communication skillsAbility to multitask in a fast-paced environmentTech-savvy and comfortable using multiple platformsDetail-oriented with strong organizational skillsWired internet connection is required (must-have)Note: The company will provide computer equipment to your home; however, having a wired internet connection is mandatory.

📌 Bilingual Customer Support Agent (English/Spanish) – Wfh (Mexico)
🏢 Resolv.Global
📍 Baja California