We're looking for customer-focused professionals who genuinely enjoy helping people.
If you're an excellent communicator, remain calm under pressure, and enjoy solving problems, we'd love to hear from you.In this role, you'll be the first point of contact for customers, providing friendly, professional support while delivering an exceptional customer experience.
Although call volumes are moderate, every interaction matters, and we're looking for someone who treats every customer with patience, empathy, and professionalism.This is an excellent opportunity for someone who thrives in a remote environment, takes ownership of their work, and enjoys being part of a growing team.What You'll DoAnswer inbound customer inquiries professionally and efficientlyResolve customer questions while providing an exceptional experienceAccurately document every customer interactionNavigate multiple systems while assisting customersFollow established procedures and quality standardsEscalate complex issues when necessaryMaintain professionalism during every interactionMeet quality, attendance,



and productivity expectationsScheduleOperating hours currently between 1:00 PM and 9:00 PM ESTSeven days per weekRotating days offSchedule subject to business needsCompensation$5.75 USD per hourPaid weekly (in arrears)Independent Contractor positionTechnical Requirements (Essential)Windows 11 PC (Mac not supported)16 GB RAMDual monitorsWebcamHeadseti5 processor and higherFibre internet with a wired connection (Ethernet cable)Backup power solutionMicrosoft Teams / Office 365Applications that do not meet the minimum technical requirements may not move forward in the process.Hiring Process
To ensure fairness and consistency, all applicants must complete every stage of the hiring process.Prescreen QuestionnaireOne-Way Video InterviewLive InterviewFinal InterviewPlease note: This is an English-speaking role that requires strong written and verbal English communication skills.
All resumes must be submitted in English to be considered for the position.RequirementsHas previous customer service or call center experienceHas excellent spoken and written EnglishIs patient, professional, and empatheticCan remain calm while handling customer concernsLearns new systems quicklyIs highly dependable and self-motivatedWorks well independently from homeHas excellent attention to detailIs comfortable working rotating schedules, including weekends

📌 Customer Support Representative (Remote | Mexico) (Tijuana)
🏢 Resolv.Global
📍 Tijuana