Established in ****,OLIVERis the world's first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands.
We partner with over 300 clients in 40+ countries and counting.
Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.As a part ofThe Brandtech Group , we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work.
OurAI solutionsenhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.THE ROLE
You'llbe the personultimately accountablefor the Dove studio's success, measured by client satisfaction, team performance, creative quality, and commercial health.
This is a role that sits at the intersection of client services, leadership, strategy, and commercial management.
Youwon'tbe in the day-to-day detail of every project, butyou'llhave clear oversight ofwhat'smoving through the studio, andyou'llset the standard for how the teamoperates, collaborates, and delivers.We'relooking for someone with a strong agency background who understands the complexities of working embedded within a major global brand.
Someone who can partner with Brand Directors and senior marketing leaders as a trusted adviser, not just a service provider.
Someone who can develop, coach, and inspire a multi-disciplinary team while keeping a sharp eye on commercial performance and growth opportunities.Success means a client team that sees the studio as an indispensable partner, a studio team that is motivated, developing, and delivering its best work, and a commercial position that is healthy, growing, and clearlydemonstratingvalue.WHAT YOU'LL DO
Client PartnershipAct as the senior client lead for the Dove studio, building strong, trusted relationships with Brand Directors, senior marketing leaders, and key stakeholders across the Dove brand teamPartner with the client as a long-term strategic adviser, contributing to the development of Dove's brand and marketing strategy, not just executing briefsBe the escalation point for any client issues, approaching problems with a solutions-focused attitude and resolving them quickly while protecting both the relationship and the teamChallenge the client constructively when needed, negotiating to create outcomes that work for both the brand and the studio, while maintaining a positive, productive partnershipEnsure the studio consistently delivers to the expected levels of client service, quality, and responsivenessLeadership and Team DevelopmentLead the Dove studio team by example, line managing senior team leads across social, creative, strategy, production, and contentDevelop, coach, and guide team leads and their teams to consistently add value, challenge briefs, and deliver outstanding social-first creative workMaintain oversight of the studio's work-in-progress and project pipeline,



directing teams to deliver without being pulled into the day-to-day management of individual projectsSpot potential in your team members, support their growth, and create an environment where people are motivated, accountable, and producing their best workFoster a studio culture that is collaborative, inclusive, and grounded in creative ambition and operational excellenceGrowthBe responsible forgrowing the Dove studio's offering, proactively identifying opportunities to expand the scope of work, push capabilities, and increase the studio's value to the clientBuild relationships with senior Dove stakeholders beyond the immediate brand team, keeping the studio front of mind for new briefs, projects, and strategic needs across social, content, creative, and dataAdvocate for the studio's capabilities in social-first creative, content production, creator partnerships, strategy, and data and insight, pushing to extend the studio's role from production into more strategic and upstream workIdentify emerging client needs and market trends, positioning the studio to respond with relevant, compelling proposalsOperations and Commercial ManagementManage the studio's P&L;, forecasting operational income and tracking commercial performance against targets on a regular basisEnsure the team works to established processes, while challenging and refining ways of working to improve efficiency, effectiveness, and output qualityOversee resource planning and allocation across the studio's workstreams, ensuring the right people are on the right work and capacity is managed sustainablyReport on studio performance, commercial health, and growth to OLIVER senior management with clarity and accountabilityWHAT YOU BRING10+ years of relevant agency experience, with a significant portion in client services, account leadership, or business management rolesProven experience leading teams of 15+ people across multi-disciplinary functions, including creative, social, content, strategy, and productionA track record of building and maintaining trusted partnerships with senior clients at Brand Director or VP level within major consumer brandsExperience working with large FMCG or beauty and personal care clients, with a strong understanding of how global brand organisations operateA strong grounding in the commercial management of accounts, including P&L; responsibility, forecasting, scope management, and growth planningDemonstrated ability to grow accounts and expand studio scope, identifying and converting opportunities that extend the offering beyond production into strategy, creative, and dataExperience developing, coaching, and leading senior team members, with a track record of building high-performing, motivated teamsStrong strategic thinking,



with the ability to contribute meaningfully to brand and marketing strategy conversations, not just operational deliveryThe ability to balance oversight and delegation effectively, maintaining visibility of the studio's output without getting caught in day-to-day project detailA solutions-focused approach to problem-solving, with the composure and judgement to handle escalations, shifting priorities, and complex stakeholder dynamicsExperience working in an in-house agency, embedded studio, or on-site model is a strong advantage, with an appreciation for the nuances of working within a client's organisation dailyAdvanced Professional proficiency in EnglishGen AI and Agentic Thinking:A strong understanding of how Gen AI tools and capabilities are changing social content creation, creative production, and marketing strategy, with the ability to articulate this to clients and guide teams accordinglyAgentic leadership mindset: a systematic approach to complex business challenges, identifying the most effective path forward and enabling the team to execute with clarity and accountabilityExperience guiding or sponsoring the adoption of AI tools and workflows within a creative or content studio, with a focus on practical value, responsible use, and client confidenceThe ability to position AI capability as a growth lever for the studio, incorporating it into proposals, scope discussions, and strategic conversations with the clientUnderstanding of AI limitations and the importance of balancing technology with human creativity, judgement, and oversightQualifications:Formal Degree is requiredProfessional English level spoken and writing.Live in Mexico City or Metropolitan areaNICE TO HAVEExperience working on Dove or Unilever brandsExperience specifically leading social-first or content-led studio operationsMulti-market or integral account leadership experienceA background that includes creative, strategy, or production roles before moving into client services and leadershipExperience with transformation programs, studio stand-ups, or capability building within embedded agency modelsFamiliarity with social analytics, performance measurement, and data-led decision-making at a strategic levelBeImaginativeto push the boundaries of what's possibleBealways learningand listeningto understandBeactively pro-inclusive and anti-racistacross our community, clients and creations.OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected.
All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets.
Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.

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