All Jobs > Cloud Operations Technician (Puebla, Mex)Cloud Operations Technician (Puebla, Mex)Puebla, Mex, MEX IT OperationsLogos is a purpose-driven tech company dedicated to building technology solutions that equip the church to grow in the light of the Bible.
Our team is committed to increasing biblical literacy and accessibility for every Christian around the world.
We do so by delivering value along three fronts: software tools, community collaboration, and rich digital content.
Logos' solutions portfolio connects users to the Word and to their communities.
Based in Bellingham, Washington, Logos also has operations in Chandler, Arizona and Puebla, Mexico.About the RoleCloud Operations Engineers are the frontline guardians of our production infrastructure.
You will monitor, maintain, and support the systems that serve both our customers and our internal development teams.
You don't have to know everything about our entire stack, but you must be able to learn quickly, follow procedures, and apply sound judgment to resolve issues.This role will require participating in 24/7 on-call rotation and responding to alerts and incidents in a timely fashion while on call.
* This is NOT a remote position.
The applicant must be able to work from our Puebla, Mexico office.ResponsibilitiesRespond and triage all production alerts as the primary on-call responder, acting as the first line of defense for the entire systemTroubleshoot and resolve issues using established runbooks and documentation, escalating to senior SREs and/or development teams with context when necessaryExecute incident management procedures, including opening communication channels, documenting timelines,



and ensuring runbooks are followedProactively monitor system health and performance using observability dashboards and tooling to identify potential issues before they escalatedTrack consumption against service quotas and usage-based limits for production systems (or their underlying platform components) to prevent service disruptions and cost overrunsMaintain and improve operational documentation and monitoring dashboards to ensure they are accurate and effectivePerform routine maintenance and operational tasks, such as system patching, security updates, and infrastructure provisioning using predefined IaC modulesManage user access for developer tooling following standard operating procedures, e.G. handling onboarding and offboarding requests through a ticket-based workflowRequirementsAbility to participate in a 24/7 on-call rotation as a primary responderExperience responding to and triaging production alerts in a cloud environmentFollow technical runbooks and standard operating procedures with high attention to detailUpdate and maintain runbooks and SOPs in clear and concise EnglishTroubleshoot technical issues and provide clear context when escalating to other teamsFunctional understanding of cloud infrastructure, including virtual machines, networking, and security groups (Azure experience preferred)Monitoring and observability tools like Datadog, Azure Monitor, or GrafanaStrong written communication english skills for documenting incident timelines and updating proceduresPreferred ExperienceUsing infrastructure as code tools like Terraform to provision resourcesConfigurating management tools and automated patchingFamiliarity with managing user access and permissions within cloud platforms or developer toolsBasic scripting in Bash, PowerShell, or Python to automate routine tasksPrevious experience in a dedicated operations, NOC, or service desk environmentCompetitive family medical, dental, vision, and life insurance3 company-paid holidays per year in addition to regular holidays4 days of paid time off (PTO) per yearPaid time off (PTO) on your birthdayLaw benefits (15-day Christmas bonus, vacation days established by law, 25% vacation bonus)#J-*****-Ljbffr

📌 Cloud Operations Technician (Puebla, Mex) (Heroica Puebla de Zaragoza)
🏢 Logos
📍 Heroica Puebla de Zaragoza