At Rapido Solutions Group, we connect fast-growing U.S. companies with top integral talent.From Guadalajara and León, we create career opportunities that bridge Mexico and the U.S. logistics industry.We value diversity, joy, and passion, fostering a dynamic workplace where people grow both personally and professionally.
Our goal is to be the best place to work, offering wellbeing programs, social initiatives, and real career growth.
$500 MXN punctuality bonusExtra shift bonuses for evenings or weekends? Be the Voice of Our Operations!
Join our Customer Service & Operations Team and help keep our logistics network moving.
You'll be the vital link between customers, carriers, and internal teams — ensuring every shipment runs smoothly from start to finish.Whether it's solving a last-minute issue or tracking a delivery, your communication and problem-solving skills will make a direct impact.
? What You'll DoRespond to customer inquiries via phone, email, or chatCoordinate pickups, deliveries, and schedulesTrack & trace shipments,



providing real-time updatesResolve issues with carriers and operations teamsMaintain service documentation and compliance reportsExcellent verbal and written communication in English (B2 level)Strong problem-solving and conflict-resolution abilitiesAbility to multitask and manage priorities effectivelyCustomer-focused mindset and positive attitudeCalm and professional under pressureOpportunity to grow within the logistics and customer service industryDynamic, bilingual, and multicultural work environmentCompetitive salary + bonuses for evening and weekend shiftsOngoing training and career development⚙️ QualificationsExperience in logistics or related customer service roles is preferred.Proficiency in Spanish and English, with strong written and verbal skills.Prior exposure to customer support platforms (CRM) is a plus.Self‐motivation, adaptability, and a passion for teamwork.
? BenefitsHealth and dental insurance, 401(k) matching, paid time off, and employee assistance program.Career advancement support and structured training paths.
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📌 Customer Service & Operations Rep (Villa Aldama)
🏢 Rapido Solutions Group
📍 Villa Aldama