Requisition ID: ******Employee Referral Program – Potential Reward: $0.00We are committed to investing in our employees and helping you continue your career at Scotiabank.PurposeFacilitates all Problem Management Processes.Accountabilitiesprocess and tools to support adoption of the problem methodology required by a project, initiative or steady state to resolve an issue.Facilitate and support problem communication and forum effortsFacilitate and support the design, Facilitate in the development, refinement, and execution of all problem management processes.Responsible and/or chair the problem management review (major & 911 incident) processes throughout the Enterprise.Responsible and /or chair post-mortems providing the identification & publication of root cause for incidents along with placing measures to either mitigate recurrence or reduce recovery time restoring services.Applying a structured methodology and lead problem management activitiesApplying a problem management development, delivery and management of problem management communications.Responsible for the Problem, Incident Severity Assessment (PISA) of all major & 911 communicated incidents within the problem lifecycle.Support training effortsProvide input, document requirements and support the design and delivery of problem management training programs.Additional Responsibilities May IncludeIdentify, analyze and prepare risk mitigation tacticsConsult and coach other teams with problem management disciplinesSupport and engage as required senior leadersProvide metrics, reporting,



guidance & coaching to managers and supervisors throughout enterpriseSupport organizational design and definition of roles and responsibilitiesCoordinate efforts with other specialistsManage stakeholdersTrack and report issuesDefine and measure success metrics and monitor problem ticket progressSupport problem management at the organizational levelManage the applicable problem portfolio(s)Educational RequirementsBachelor's Degree in Computer Science or equivalentITIL v3/v4 Foundation CertifiedExperience Needed5+ years of experience working in a large and dynamic Enterprise Operations environment.Problem Management experience – 1-3 yearsProblem management certification or designation desiredLocation(s): Mexico : Ciudad de México : Miguel HidalgoScotiabank is a leading bank in the Americas.
Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.
If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.
If you require technical assistance, please click here.
#J-*****-Ljbffr

📌 It Problem Management Manager (Xico)
🏢 Scotiabank
📍 Xico