Who We AreBorn digital, UST transforms lives through the power of technology.
We walk alongside our clients and partners, embedding innovation and agility into everything they do.
We help them create transformative experiences and human-centered solutions for a better world.Role DescriptionCustomer Service Associate – Associate II – BPMThe OpportunityRespond to outbound phone call requestsDocument all calls in ticketing and tracking systemsRespond to customer inquiries and provide data to customers within a required time frameAct as liaison between claims department and providersResearch customer claims in the primary payor systemsEnsure highest level of customer service on every callThis position description identifies the responsibilities and tasks typically associated with the performance of the position.
Other relevant essential functions may be required.What You NeedHigh school degree requiredBachelor's degree preferred2-3+ years of relevant professional experience in Healthcare claims operations or Call Center environmentPrevious Health Care Call Center/Customer Service ExperienceMust be able to work with minimal supervisionMaintain a full comprehensive understanding of the covered benefits, coding and reimbursement policies and contractsExcellent verbal and written communication skillsAttention to detail and problem‐solving skillsProficiency with MS Office applications,



especially Word and ExcelSome experience in customer service setting preferred; Spanish speaking and written language proficiency preferredBenefitsEmployees receive mandatory and non‐mandatory benefits such as fourteen days of vacation beginning on the date of hire, vacation premium, ten paid holidays, a Christmas Bonus of thirty days' pay, monthly food vouchers, saving fund, and health insurance.
Certain employees may be eligible for additional Company benefits beginning on the date of hire, including dental, disability and life insurance plans; four days of personal time off per year, up to three days of paid medical leave per year, and up to three days of paid bereavement leave per year.Equal Opportunity Workplace, Free of Discrimination and HarassmentAt UST, we strive to provide a work environment free of discrimination and harassment.
We are an equal opportunity employer and employment decisions are based on merit and business needs.
Our Human Rights Policy further illustrates our stand on this.
We are committed to following fair employment practices that provide equal opportunities to all employees.
We do not discriminate or allow harassment on the basis of race, color, religion, disability, gender, national origin, sexual orientation, gender identity, gender expression, age, genetic information, military status, or any other legally protected status.
At UST, we value diversity and believe that a diverse workplace builds a competitive advantage.SkillsClaims ManagementCustomer SupportHealthcare SystemsIssue AnalysisAttention to DetailEnglish CommunicationMicrosoft ExcelMicrosoft OfficeTicketing Systems#J-*****-Ljbffr

📌 Customer Service Associate (Jalisco)
🏢 Ust
📍 Jalisco