Role overview
Onboarding: Onboard new customers and work with sales to close the pilots where you will act as a subject matter expert
Account management: where you will get your portfolio of customers to develop and maintain
First-line support: Provide product feedback from our customers to the product team and help as
You spend time on the following activities:
Lead onboarding sessions where you customize the Asset Platform to meet the needs of your client and solve their pains
End-user session where you show how to use the tool
Make sure the clients get fully ramped and engage the right stakeholders and help sell the Asset Platform internally
Host quarterly account status calls with clients to help prevent churn
Provide client input and feature requests to the product team
All efforts are done inbound (via the phone, emails, or video conference) and not in the field
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