We are searching for a highly skilled Senior Business Analyst with extensive background in digital transformation projects, with particular emphasis on eCommerce and Content Management Systems (CMS). This position calls for collaboration with cross-functional teams to deliver impactful projects that promote business growth and digital innovation. The adecuado candidate will demonstrate a strong history of gathering and analyzing business requirements, crafting solutions, and driving project success within dynamic, ever-changing environments.
Spearhead the analysis and documentation of business requirements for digital transformation projects, concentrating on eCommerce platforms or CMS solutions Engage with critical stakeholders, including internal teams, clients, and vendors, to understand business objectives and turn them into functional and technical specifications Execute detailed process mapping, gap analysis, and solution design to strengthen digital workflows, customer journeys, and business operations Keep business goals and technology solutions in sync by working closely with Solution Architects, developers, UX designers, project managers, and product owners Assess and document current systems, processes, and data flows to spot opportunities for improvement or automation Steer the creation of user stories, use cases, and acceptance criteria for projects within an Agile/Scrum setting Support and influence the roadmap for digital transformation initiatives, ensuring scalability, performance,



and user experience remain a priority Perform risk assessments and effectively communicate the potential impact of changes to stakeholders Host workshops, presentations, and meetings to collect feedback, align on project objectives, and provide regular status updates Aid during testing phases, ensuring business requirements are met through rigorous User Acceptance Testing (UAT) and Quality Assurance (QA) Bachelor's degree in Business, IT, Computer Science, or a related area (Master's degree viewed as a bonus) At least 3 years of experience as a Business Analyst with an emphasis on digital transformation projects Significant experience with eCommerce platforms, such as SAP Commerce, Magento, Shopify, or CommerceTools Working familiarity with CMS tools, including Contentful, Contentstack, WordPress, or comparable platforms Demonstrated ability to lead requirements gathering for complex systems and produce clear, actionable specifications Solid understanding of Agile or Scrum methodologies, with practical experience in an Agile project setting Strong data analysis skills, with the ability to turn data into insights that support business decision-making Proficient in business process modeling, BPMN, and workflow diagrams Strong communication and stakeholder management skills Experience with digital collaboration and project management tools, such as JIRA, Confluence, or Azure DevOps Strong problem-solving abilities and the capability to thrive in fast-paced environments Good English proficiency (B2 level or higher), with a background in direct communication with customers

📌 Senior Business Analyst (México)
🏢 Epam Systems
📍 México