We are seeking an experienced
Senior Business Analyst
with a strong background in digital transformation projects, specifically in eCommerce and Content Management Systems (CMS). This role will involve working closely with cross-functional teams to deliver high-impact projects that drive business growth and digital innovation. The idóneo candidate will have a proven track record in gathering and analyzing business requirements, defining solutions, and ensuring successful project delivery in dynamic and evolving environments.
Lead the analysis and documentation of business requirements for digital transformation projects, with a focus on eCommerce platforms or CMS solutions Collaborate with key stakeholders, including internal teams, clients, and vendors, to understand business objectives and translate them into functional and technical specifications Conduct detailed process mapping, gap analysis, and solution design to enhance digital workflows, customer journeys, and business operations Ensure alignment between business goals and technology solutions by working closely with Solution Architects, developers, UX designers, project managers, and product owners Analyze and document existing systems, processes, and data flows, identifying opportunities for improvement or automation Drive the creation of user stories, use cases, and acceptance criteria for projects within an Agile/Scrum environment Support and help shape the roadmap of digital transformation initiatives, ensuring scalability, performance,



and user experience are optimized Perform risk assessments and clearly communicate the potential impact of changes to stakeholders Facilitate workshops, presentations, and meetings to gather feedback, align on project goals, and provide ongoing updates Contribute to testing phases, ensuring business requirements are met through comprehensive User Acceptance Testing (UAT) and Quality Assurance (QA) Bachelor's degree in Business, IT, Computer Science, or a related field (Master's degree is a plus) A minimum of 3 years of experience as a Business Analyst with a focus on digital transformation projects Strong experience with eCommerce platforms, such as SAP Commerce, Magento, Shopify, or CommerceTools Familiarity with CMS tools, including Contentful, Contentstack, WordPress, or similar Proven ability to lead requirements gathering for complex systems and create clear, actionable specifications Solid understanding of Agile or Scrum methodologies, with experience working in an Agile project environment Strong data analysis skills, with the ability to translate data into insights that support business decisions Proficiency in business process modeling, BPMN, and workflow diagrams Excellent communication and stakeholder management skills Experience with digital collaboration and project management tools, such as JIRA, Confluence, or Azure DevOps Strong problem-solving skills and the ability to thrive in fast-paced environments Good English proficiency (B2 level or higher), with experience in direct communication with customers

📌 Senior Business Analyst (México)
🏢 Epam Systems
📍 México