The Collections Specialist 3 performs a variety of assignments with limited complexity. Most of the impact is related to the accuracy of tasks performed. Works under general supervision and established procedures. May service a range of products/services. Applies detailed knowledge of a wide range of specialized administrative/technical skills. Understands how duties relate/integrate with others in the team/unit. Exchanges moderately complex information with others. Basic knowledge of the organization and its policies required. Applies experience and simple judgment to make decisions within defined options or standard protocols – follows through on issues. Able to evaluate and select the correct solution in order to complete the task at hand.
Responsibilities
- Utilizes advanced negotiation skills to resolve delinquency issues.
- Researches problems, such as skip tracing, to develop external contacts.
- Shares knowledge with less experienced collectors.




- Has increased opportunity to interpret procedures instructions by choosing among alternative courses of action to resolve delinquencies.
- Works under general supervision and established procedures.
- May support a range of products / services.
- Applies detailed knowledge of a wide range of specialized administrative technical skills.
- Understands how duties relate/integrate with others in the team unit.
- Increase the recovery of the past‑due portfolio of the different collection portfolios.
- Comply with the goals and parameters of the established operational process.
- Ensure compliance with quality objectives and institutional policies.
- Provide telephone collection service to the client.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior

📌 Analista de Control y Riesgo Operativo (Ciudad de México)
🏢 3M HEALTHCARE
📍 Ciudad de México