Position Overview
We are seeking a Bilingual Operations Specialist in Mexico. This is an on‑site work position, and the individual will be required to report into our Mexico City office.

Position Details
- Location: Mexico City office (Polanco, CDMX)
- Hours: Monday to Friday 8:00 am – 5:00 pm CST
- Require Bilingual in Spanish & English (verbal and written)

What You’ll Do
- Deliver accurate and reliable screening results to support our clients’ pre‑employment screening process.
- Help create safer environments for employees, customers, and partners.
- Ensure quality and integrity of the screening process through detailed verification and reporting.

Responsibilities
- Handle verifications for some of our high‑profile clients.
- Know customer SOPs and FADV systems.
- Verify candidate details including employment, education, licenses, certifications, and references.
- Contact companies and educational institutions to verify candidate‑provided information.
- Communicate with third parties such as employers, schools, state boards, and online databases.




- Write detailed and accurate reports flagging any discrepancies found during the verifications process.
- Record confirmed information in First Advantage’s platforms, ensuring data integrity.
- Perform quality checks to meet client‑specific standards.
- Meet daily volume and accuracy targets.
- Perform other related tasks and functions as needed.

Requirements
- High School Diploma, GED, or equivalent required.
- At least 1+ year’s work experience, preferably in a call center, BPO/KPO environment, and/or with fact‑checking responsibilities.
- Strong communication skills (presentation, written, verbal) and reading comprehension.
- Typing speed of at least 20 words per minute (WPM) with 90% accuracy.
- Familiar with MS Office Suite, especially Excel.
- Attention to detail and use of good judgment.

Performance
- Setting and executing goals.
- Attending regular 1:1 meetings.
- Participating in employee engagement.

Train

📌 Bilingual Operations Specialist (Polanco)
🏢 Firstadvantageindia
📍 Polanco