John Crane is a global leader in rotating equipment solutions, supplying engineered technologies and services to process industries. The company designs and manufactures a variety of products, including mechanical seals and systems, couplings, filtration systems and digital diagnostics technologies. John Crane customer service is accessed through a global network of more than 200 sales and service facilities in over 50 countries. Global reported revenue for fiscal year 2021 was in excess of $1 billion USD. John Crane is part of Smiths Group, a general leader in applying advanced technologies for markets in threat and contraband detection, energy, medical devices, communications, and engineered components.
Job DescriptionEnsure the proper execution of engineering services by providing technical support to customers and guaranteeing quality in techno‑commercial proposals, product installations, troubleshooting of issues, and post‑sales follow‑up.
Key Responsibilities




- Plan and conduct customer visits to provide technical support according to their needs and John Crane product specifications.
- Review applications based on operating conditions and technical data to ensure optimal product performance.
- Perform field data collection (equipment surveys) to identify improvement and standardization opportunities.
- Apply product selection aligned with standardization strategies.
- Prepare dimensional and General Arrangement (GA) drawings in compliance with customer requirements and design standards.
- Review and clarify drawings with internal and external stakeholders.
- Coordinate with regional engineering to obtain approvals and implement changes requested by customers or the commercial team.
- Manage the creation and update of GPN and BOM through Project Request, in coordination with the Data Team.
- Maintain effective communication with internal teams (commercial, manufacturing, quality) to ensure proper project execution.
- Participate in commercial projects and speci

📌 Field Service Engineer (Villahermosa)
🏢 Smiths Group
📍 Villahermosa