The Ops Support Assistant 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.Additionally, the Ops Support Assistant 4 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients.The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**Responsibilities**:- Assist unit manager by providing guidance to all levels of staff regarding processes and operating procedures- Coordinate team efforts to ensure the efficiency of quality, timeliness, and general operation to maintain workflow of the department- Evaluate equipment and staff resource allocation and help identify potential issues that may impact department workflow- Interact with internal departments and external clients to resolve issues and concerns- Monitor "In process," work to meet business and quality standards- Assist in making decisions within established procedures that balance the needs of the employee, company, and customer**Qualifications**:- 1-3 years of relevant experience- Experience with Learning Management Systems,



Human Resource Systems and Learning and Development knowledge preferred- Proficient computer skills- Ability to adapt to new technology quickly and seamlessly- Consistently demonstrates clear and concise written and verbal communication skills**Education**:- High School diploma or equivalentThis job description provides a high-level review of the types of work performed.Other job-related duties may be assigned as required.PARA LA POSICIÓN REQUERIMOS:- Bachillerato concluido- Habilidades Tecnológicas- Destacado actitud- Facilidad de aprender nuevos procesos,- disponibilidad de tiempo- manejo de PC- EXCEL (básico-intermedio)- Agilidad y dominio en captura- Capacidad de análisis.
- Responsable y comprometido con la ejecución de su trabajo- Experiência deseable: Conocimiento de sistemas One Complaint/ Portales de regulaciónEL OBJETIVO DE LA POSICIÓN:- Dictaminar los casos de aclaraciones que lleguen a su célula de trabajo- Analizar quejas UNE que reportan al regulador para determinar la procedencia y respuesta al cliente- Atención a folios de aclaraciones- Valida, predictamina y registra en sistema one complete, one dispute, admwin- Registrar la documentación que sustente si es a favor del cliente o del Banco- Brindar respuesta al cliente en caso de no ser a su favor el dictamen- Si es a favor del cliente documentar la respuesta- Seguir las instrucciones de trabajo que se crearon para el áreaHORARIO Y MODALIDAD DE LA POSICIÓN:- EDIFICIO REVOLUCIÓN ****- ** HIBRIDA**:- Lunes a viernes- 9 a 18 h**Job Family Group**:Operations - Core- **Job Family**:Operations Support- **Time Type**:Full time- **Most Relevant Skills**Please see the requirements listed above.
- **Other Relevant Skills**For complementary skills, please see above and/or contact the recruiter.
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