Uber Freight is looking for experienced customer service professionals with a background in Transportation Management, supply chain and/ or logistics. This associate manager leads a team of customer support and logistics specialists for the Canada Transportation Management Team.
Essential functions and tasks
- Supervise day-to-day activities of team members
- schedule staff and distribute workload
- Ensure team members meet daily goals and monitor individual and team performance
- Develop and distribute customer and internal performance management reports
- Develop, implement and maintain effective processes
- Proactively generate and share ideas that lead to process efficiency and customer experience improvement
- Develop strong relationships across organization




- Develop team members by providing training opportunities, projects, mentoring and coaching
- Create and maintain strong team culture in line with Uber Freight values and behaviors
Basic qualifications
- Excellent English communication skills - written and verbal
- Minimum one year experience in transportation management, logistics, or supply chain
- Bachelors degree in progress or complete
**Experience**: Required
- 1 year(s): 1 year in logistics, transportation management, or supply chain
**Skills**: Required
- Bilingual English/Spanish

📌 Associate Manager, Customer Support (Monterrey)
🏢 Transplace De Mexico Global
📍 Monterrey