**Key Responsibilities**:
- Drive customer service team to ensure excellence trough on-time / in-full delivery, synchronized supply chain from customer service to operations, efficient and effective communication with key stakeholders.
- Ensure order change demand trends to propose data driven solution
- Manage customer escalations and propose strategy for effective resolution
- Ensure highest service is provided to our customers, communicating proactively and managing on time deliveries.
**Position Scope**:
- Covers broad set of markets: Agriculture & Construction, Material Handling, Industrial Machinery, Commercial Electric Vehicles, etc.
**Experience & Education**:
- Bachelor's degree in Business Administration or related field required
- 10+ years of experience leading customer service teams in manufacturing
- 10+ years of experience navigating,



leading and achieving high performance in highly complex and fast-moving environments
**Knowledge, Skills & Abilities**:
- Fully fluent in english and spanish
- Robust customer-facing and effective communication at all levels
- Exceptional problem-solving skills especially in difficult situations
- Ability to ramp up quickly on new IT tools and processes
- Mastery of Microsoft Office, knowledge of BPCS highly recommended
Tipo de puesto: Jornada completa, Por tiempo indeterminado
Salario: $1.00 - $2.00 al mes
Educación:
- Bachillerato terminado (Deseable)
Experiência:
- Customer Service: 10 años (Deseable)
Idioma:
- English level advanced (Deseable)

📌 Sr. Customer Service Manager (Ciudad Juárez)
🏢 Electro Componentes De México S. A. De C. V.
📍 Ciudad Juárez