**We are looking for a Sr. Program Manager**
- Leading the Customer Success Management organization in Mexico
- Customer facing, local representation of the Customer Organization North America in Mexico providing local leadership to the team (matrix set-up for test engineering and quality assurance)
- Customer relationship management including full program responsibility with both, existing and new customers, in North America
- Effective portfolio management focusing on growth, profitability and cash flow (profit & loss responsibility and NWC management)
- People & organization development: implementation of target operating model including further development of key roles, competencies and interfaces to business support functions and operations organization (procurement & production)
- Establish strong local Customer Success Management leaders/team (coaching & mentoring) in close collaboration with the North American Management Team
- Collaboration with colleagues in other region in support of the Mexican business
- Positioning and representing the company experience with customers
**Requirements**:
- +5 years of experience in a similar position




- Managing a P&L; in a similar industry
- Sales & marketing of industrial services / customer experience environment
- Strong program management competencies in technology services environment
- Proven track-record in a similar role in the industrial services industry
- Negotiation with customers (pricing/contracts)
- Strong leadership and communication
- Strong business process mindset / understanding of information systems (SAP) and business intelligence tools, KPI Management
- Financially savvy (pricing, profitability, growth)
- English (business fluent)
Tipo de puesto: Tiempo completo, Por tiempo indeterminado
Salario: $1.00 - $2.00 al día
Horario:
- Lunes a viernes
Prestaciones:
- Confiable de gastos médicos mayores
- Vales de despensa
Pregunta(s) de postulación:
- ¿Cuál es tu nível de inglés? Hablado, escrito y entendido.
Educación:
- Licenciatura terminada (Deseable)
Experiência:
- trabajando en un EMS: 3 años (Deseable)
- una posición similar: 5 años (Deseable)
Lugar de trabajo: Empleo presencial

📌 Sr. Program Manager (Ciudad Juárez)
🏢 North American Production Sharing De México, S. A. De C. V.
📍 Ciudad Juárez