**Homeoffice Night Shift - Remote Service Desk Jr: Portuguese.**
**Onsite training 1 month and visit office occasionally.**
**Monday to Friday: 11pm - 8am**
- **Perform first-level diagnosis** and troubleshooting support to end-users and customers.
- **Work under minimum supervision and receive inbound transactions and inquiries**, provide support in accordance with established processes and document incidents and remedies.
- **Escalate complex incidents to second-level support personnel.**:
- **Troubleshoots via the phone, chat or other support channels**, hardware, software, and network operating problems and involves technical resources to ensure resolution.
- **Identifies, investigates and researches user questions and problems** as well as isolating and resolving information systems problems.




- **Coordinates referrals to appropriate technical,** professional, or service personnel
- **Receives and prioritizes issues** and forwards using appropriate escalation procedures.
- **Briefs customers and/or management on the status of resolution efforts**
Tipo de puesto: Jornada completa, Por tiempo indeterminado
Salario: $17,000.00 - $18,000.00 al mes
Horario:
- Lunes a viernes
- Turno de 10 horas
Prestaciones:
- Caja de ahorro
- Vales de despensa
- Vales de restaurante
Educación:
- Licenciatura terminada (Deseable)
Idioma:
- Inglés (Deseable)
Lugar de trabajo: Empleo presencial

📌 Homeoffice Night Shift - Remote Service Desk Jr: (Monterrey)
🏢 Atos
📍 Monterrey