**Summary**:
Working in partnership with the MI Group or Team Lead and MI Global Service Lead, this role is responsible for leading the delivery of Medical Information (MI) activities, as well as for acting as the business partner for clients for all MI deliverables. The main responsibilities of the role are as follows: - Leading the delivery of MI services for defined disease area groupings. This covers both planned and reactive services and includes quality management and compliance with industry standards and codes of practice - Stakeholder client relationship (eg, MI Directors/Leads) and supporting planning of MI activities for assigned franchises/therapy area (TA) or group of aligned TAs (multiple clients) - Identifying opportunities and taking the lead on new business development within assigned franchises/TA or group of aligned TAs (multiple clients) - Revenue and forecasting of medical information activities for assigned franchises/TA or group of aligned TAs (multiple clients) for MI activities - Accurate scoping and tiering to ensure budget accuracy for assigned franchises/TA or group of aligned TAs (multiple clients) across MI activities - Delivery of highly complex MI services and responses to escalated enquiries, with focus on launch brands - Acting as the delivery lead for MI congress activities - In partnership with the MI Group or Team Lead, ensuring quality, accuracy and integrity of assigned projects - Mentoring and coaching Senior Medical Information Managers and Medical Information Managers
**About the Role**:
**Role Dimensions**
Provide functional support to Senior Medical Information Managers, Medical Information Managers and Medical Information Specialists
**Financial responsibility**
Responsible for delivering and tracking Service Level Agreements (SLAs)



for their assigned franchises/TA or group of aligned TAs (multiple clients)
**Impact on the organization**
The impact on Global Business Solutions is medium. The Expert Medical Information Manager is responsible for driving delivery of high-quality services as well as for partnering with assigned clients and providing council. They therefore need to role model and promote high quality, flexibility and high levels of accountability in service delivery.
**Major Accountabilities**
**Delivery of MI services for assigned franchises/TA or group of aligned TAs (multiple clients)**
- Responsible for the management of both planned and reactive services in a timely, efficient and high quality manner for their assigned clients or defined disease area groupings.
- Lead delivery of MI services, including congress activities (onsite, remote)
- Provide TA expertise in an assigned franchises/TA or group of aligned TAs (multiple clients) and conduct quality reviews of MI deliverables
- Report to clients on both planned and reactive MI services
- Support the management of any potential escalations from external HCPs
- Ensure adherence to regulatory and pharmacovigilance requirements
- Ensure compliance with internal and external MI standards and codes of practice, including GxP guidelines
**Partnering with clients for assigned franchises/TA or group of aligned TAs (multiple clients)**
- Provide input into the clients’ planning of MI activities,



based on a strong understanding of strategic and medical imperatives of assigned brand(s)
- Identify opportunities for growth for Integral Business services within assigned franchises/TA or group of aligned TAs (multiple clients) and take the lead on business development activities
- Ensure that MI services for their defined disease area groupings (clients) are delivered in compliance with agreed processes and manage changes in scope for planned services effectively
- Manage quality and other client issues proactively and effectively
- Monitor and report on established KPIs and take proactive action to continuously strive for improvements
- Ensure exemplary communication with all internal and external and stakeholders through regular updates with focus on accomplishments, KPIs, best practice sharing, staffing changes, etc.
- Identify and resolve operational issues, clearly articulate potential recommendations/solutions to Function Head and General Service Lead; manages number of escalations
- Proactive planning; anticipate change and act in accordance; drive meticulous implementation of team goals and metrics
**Financial management**
- Responsible for accurate scoping to ensure appropriate pricing and budgeting for MI activities using Global business Solutions pricing tools (working with MI Team/Group Lead)
- Responsible for Global business Solutions MI forecasting and revenue for assigned franchises/TA or group of aligned TAs (multiple clients)
- Responsible for ensuring work is completed to agreed costs or scope of project is amended
- Responsible for quarterly reconciliations on assigned SLAs
**Leading reactive MI services**
- Act as a point of contact with client teams for assigned disease area(s)

📌 Expert Medical Information Manager (Baja California Sur)
🏢 Novartis
📍 Baja California Sur