AI Digital Experience Engineer
We have an opportunity for an AI Digital Experience Engineer to join our HR Operations team in Mexico City, MX, reporting to the Associate Manager, Central Services Transformation. In this pivotal role, you will build and run the intelligent, AI‑powered experiences our employees, managers, and candidates rely on every day—turning approved designs and use cases into working agents, workflows, and conversational experiences that make our HR and Workplace systems feel like one simple, natural‑language front door. Collaborating closely with People & Places subject‑matter experts, IT, and Security, you will configure, test, and continuously improve these experiences in a fast‑moving, AI‑first environment—shipping solutions that are useful, trusted, and well‑governed while growing your craft alongside a highly collaborative integral team.
What You’ll Do
- Translate needs from the People and Place Centers of Excellence into AI‑driven experiences (agents, tools, apps)
- Build AI agents, workflows, and conversational experiences on platforms such as Glean,



Microsoft Copilot Studio, Oracle HCM / Redwood, and ServiceNow
- Implement approved use cases end to end—configuration, prompt and content tuning, integrations, and testing
- Enhance the agentic experience layer to deflect routine (Tier‑0/Tier‑1) questions and guide people to the right next step
- Partner with Centers of Excellence and content owners to ensure answers come from official, current source material
- Test, monitor, and optimize experiences before and after launch, tuning based on usage, feedback, and quality metrics such as deflection and resolution rates
- Ensure experiences meet data privacy, security, and compliance standards, applying Infoblox responsible‑AI practices in partnership with IT and Security
- Document solutions and create reusable templates and how‑to guidance so experiences can be supported, reused, and scaled
- Collaborate with People & Places SMEs and technical

📌 AI Digital Experience Engineer (Ciudad de México)
🏢 Infoblox
📍 Ciudad de México