**Summary**:
Novartis is seeking highly motivated individuals to join our team as US Customer Engagement Onboarding Specialists. This is an exceptional opportunity to become part of a world-class organization that is dedicated to improving the lives of patients around the globe. As an integral member of our team, you will play a crucial role in ensuring the flawless onboarding of our valued customers, driving successful engagement and building lasting relationships. This role will partner closely with the US Associate Director of Onboarding to evaluate and improve the onboarding process based on feedback and performance metrics, helping to drive organizational effectiveness and employee retention.
**About the Role**:
**Responsibilities**:
- Collaborate with cross-functional teams to determine customer onboarding requirements
- Develop and implement a comprehensive onboarding program for new customers
- Conduct thorough needs assessments to determine customer goals and objectives
- Deliver tailored onboarding sessions to customers, ensuring their understanding of our products and services
- Provide ongoing support and guidance to customers throughout the onboarding process
- Actively discover ways to improve the onboarding experience and offer suggestions for enhancement.
- Monitor and provide updates on important measures to evaluate the effectiveness of the onboarding program.
**Requirements**:
- At least 2+ years in pharmaceutical, biotech, healthcare industry
- Proven experience in customer onboarding or a related field




- Exceptional communication and interpersonal skills
- Ambitious and self-motivated, with a strong desire to succeed
- Ability to thrive in a fast-paced, dynamic environment
- Strong organizational and multitasking abilities, project management
- Ability to collaborate effectively with cross-functional teams
- Flawless attention to detail and the ability to deliver exceptional customer service
- 20% travel may be required based on business needs
This is a unique opportunity to join a leading pharmaceutical company and make a significant impact on the success of our customer engagement initiatives. At Novartis, we are committed to fostering a diverse and inclusive workforce that represents the patients and communities we serve. We are an equal opportunity employer and strive to provide reasonable accommodations/adjustments to individuals with disabilities throughout the recruitment process. If you require any accommodations/adjustments, please let us know and we will be happy to assist you.
Division
US
Business Unit
Pharmaceuticals
Location
Mexico
Site
INSURGENTES
Company / Legal Entity
MX06 (FCRS = MX006) Novartis Farmacéutica S.A. de C.V.
Functional Area
Sales
Job Type
Full time
Employment Type
Regular
Shift Work
No
**Accessibility and accommodation**:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

📌 Us Customer Engagement Onboarding Specialist (2 (Baja California Sur)
🏢 Novartis
📍 Baja California Sur