**Summary**:
This role is responsible for delivering standard and complex Medical Information (MI) activities, and for providing functional and therapeutic area/brand expertise to support responses to escalated medical enquiries on established brands from Novartis country affiliates worldwide. The main responsibilities of the role are as follows: -Delivery of standard or complex MI activities -Conducting MI search for mailbox enquiries -Supporting the generation of reports on enquiry metrics and insights from countries and regions
**About the Role**:
**Major Activities**:
Delivery of MI services for assigned TA(s), Client Group(s) or brands
- Write MI deliverables to ensure they meet quality requirements - scientifically balanced and evidence-based, adhere to topic/key messages, language and grammar are correct, regulatory/safety/legal aspects are considered.
- Ensure adherence to KPIs and meet the minimum criteria in quality reviews conducted by management.
- Support the generation of reports for stakeholders (Medical and Knowledge Solutions management, relevant Division management, Franchise and Brand teams) on enquiry metrics and insights from countries and regions.
- Conduct MI searches for mailbox enquiries.
- Support triage of congress enquiries.
Delivery of standard and complex MI services
- Write standard and complex MI services. This can include services with a mixed model, working alongside the Senior MI Manager.
**Key performance indicators**:
Client Focus
- Client Satisfaction and Client Advocacy (measured by regular General Business Solutions client satisfaction surveys) - results are compared to best-in-class benchmarks.
- 100% compliance with legal regulations, industry codes and internal compliance standards.
- Specific feedback from clients on the efficacy and effectiveness of the service.
- Level of service adoption defined by SLA values.
Operational excellence




- Delivery of services in line with defined KPI targets to measure service quality and timeliness - agreed with clients and embedded in Service Level Agreements.
**Minimum Requirements**:
Minimum: healthcare professional degree or degree in a healthcare-related field
Desirable: advanced degree (PhD, PharmD, MD) in life science/healthcare
Languages: Fluent English (oral and written)
- Minimum 1 year experience in Medical Information/ Communications in the Pharmaceutical Industry (or related Medical Affairs role)
- Experience with Novartis therapeutic areas
- Knowledge of information resources and the effective/efficient use of them
- Understanding of medical concepts and the implications on a broader scale in the pharmaceutical industry (regulatory, PV, legal, commercial, drug development, etc.)
- Strong client focus
- Strong cross-functional skills and proven experience in collaboration with other departments/groups
- Excellent interpersonal communication and presentations skills
- Demonstrated innovative thinking and solution-oriented problem solving skills
- Ability to manage work output within given timelines
- Client Focus
**Skills**:
- Communicates Effectively
- Manages Complexity
- Balances Stakeholders
- Action Orientation (Taking initiative)
- Optimizes Work Processes
- Drives Results
- Collaborates
- Interpersonal Savvy
- Decision Making (Making the right call)
- Demonstrating courage (Being authentic)
- Problem Solving
Division
Operations
Business Unit
CTS
Location
Mexico
Site
INSURGENTES
Company / Legal Entity
MX06 (FCRS = MX006) Novartis Farmacéutica S.A. de C.V.
Functional Area
Research & Development
Job Type
Full time
Employment Type
Regular
Shift Work
No
**Accessibility and accommodation**:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

📌 Medical Information Manager (Baja California Sur)
🏢 Novartis
📍 Baja California Sur