**Company Description**
VANTIVA, headquartered in Paris, France and formerly known as Technicolor, is a general technology leader in designing, developing and supplying innovative products and solutions that connect consumers around the world to the content and services they love - whether at home, at work or in other smart spaces. VANTIVA has also earned a solid reputation for optimizing supply chain performance by leveraging its decades-long expertise in high-precision manufacturing, logistics, fulfillment and distribution. With operations throughout the Americas, Asia Pacific and EMEA, VANTIVA is recognized as a strategic partner by leading firms across various vertical industries, including network service providers, software companies and video game creators for over 25 years. Our relationships with the film and entertainment industry goes back over 100 years by providing end-to-end solutions for our clients. VANTIVA is committed to the highest standards of corporate social responsibility and sustainability across all aspects of their operations.
Support for desktop/laptop hardware and virtual environments running Windows 7 and above.
Level 3 support activities, including: - Support for Windows 7 and above, limited to: PC setup and installation, printer configuration, connectivity troubleshooting and usage connectivity and sharing troubleshooting,



anti-virus update and scanning; installation and configuration of and scanning; installation and configuration of software (MS Office, MS Outlook, MS Outlook, MS Outlook, SAP, JBA, etc.); able to work under pressure and in demanding environments; passionate about demanding environments; passionate about helping others solve IT problems with a great service attitude, able to work with a ticket management methodology.
ITIL is a plus.
**Qualifications**
- Bachelor’s degree
- Approximately, 2+ years of IT Industry experience in help desk support.
- Involved with business team and provided guidelines of functional requirements considering technical solutions
- Excellent Communication skills and fluent
- Proactive and customer service spirit
- Excellent attitude and accountability profile
- Ability to work varied shifts and on-call, as well as to support and train users with varying levels of experience in network access and basic functions.
**Additional Information**
**_
Our most important asset is our People_**
- Vantiva’s success greatly relies on our people’s energy, motivation, and talent. _
- We are dedicated to cultivating a workforce that embraces and celebrates diversity as we believe our differences drive our creativity, and innovation._
- We are proactive in supporting equality and maintaining an inclusive work environment, developing, and enhancing career opportunities for all._

📌 IT Support (Zapopan)
🏢 Vantiva
📍 Zapopan