Responsibilities:
- Analyze customer inquiries and provide appropriate solutions or escalate to the appropriate department
- Handle outbound calls to follow up on customer inquiries or sales leads
- Assist with data entry and maintenance of customer records
- UPS, USPS Shipping Claim, Shipping Error Records, SHIPSTATION shipping adjustment.
Qualifications:
- Previous experience in customer service or a related field preferred
- Excellent English communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize tasks effectively
- Proficiency in data entry and computer skills
- **English is MUST**
Pay: $13,000.00 - $17,000.00 per month
**Education**:
- Bachelor's (required)
**Experience**:
- remote customer service: 3 years (required)
- Google Workspace ( google sheet): 1 year (required)
- Freshdesk or Zoho remote CRM software: 1 year (required)
**Language**:
- English very well (required)
Work Location: Remote

📌 Remote Customer Service Specialist (Freshdesk (México)
🏢 Gorilla Paper
📍 México