Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.
To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add an Customer Service Representative located in Juarez south Campus.
Reporting to the Director Materials the role involves responsibilities in charge of communicating with customers and deal with customer's inquiries
Appropriately utilize system applications and resources to accurately and effectively in providing a comprehensive and high-quality services for all customer needs
What a typical day looks like:




- Appropriately utilize system applications and resources to accurately and effectively in providing a comprehensive and high-quality services for all customer needs
- Handle enquiries, and resolve customer problems and complaints with care and efficiency and ensure one call resolution
- Maintain customer service standards during high-pressure situations such as increased call volume, fewer resources or demanding customers
- Interpret customer needs, recognize symptoms, causes and solutions.
- Identify situations in which the customer requires further explanation or training and effectively provide a solution for the customer as needed
- Demonstrate clear speaking and writing skills in English, and minimize the use of jargon to best ensure customer comprehension
- In charge of tracking relevant metrics and drive action items based on results KPIs.
- Review customer demand and communicate potential risks or constraints to internal stakeholders.
- Maintain accurate information in ERP systems and customer portals.
- Participate

📌 Customer Service Representative( Automotive Experience ) (Ciudad Juárez)
🏢 Flex
📍 Ciudad Juárez