Canonical is a leading provider of open source software and operating systems worldwide. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT.

Customer Success – Team Manager

Location: Remote positions available in the APAC and AMER regions.

Key Responsibilities
- Strategic planning and analysis: prepare communication plans, team meetings, and other messages shared in broader management forums; review key performance indicators and metrics; develop strategies to enhance customer engagement, improve retention rates, drive upsells or cross‑sells, and increase customer success.
- Customer interactions and support to your team: resolve escalated customer issues requiring expertise or intervention, ensuring timely resolution.
- Team management: guide and support team members, help them navigate complex customer situations, improve skills, and achieve goals; conduct regular performance reviews, identify areas for improvement, celebrate excellence, and set individual growth goals.




- Cross‑functional collaboration: collaborate with Sales, Marketing, Product Development, and Support to align on customer needs, share feedback, and coordinate efforts to drive customer success.
- Documentation and reporting: create and maintain clear content and documentation with your team and manager; ensure changes are well documented and quality is upheld.

Qualifications
- Excellent academic results at school and university.
- Bachelor’s or equivalent degree in Business, Communication, or a STEM subject.
- Knowledge and passion for Customer Success, revenue management, and technology; experience in SaaS or software industries.
- Track record of delivering exceptional Customer Success results.
- Commitment to continuous learning and improvement – curious, versátil, scientific.
- Creative problem‑solving and cross‑team collaboration skills.
- Experience growing and developing a CSM team.
- Hands‑on approach t

📌 Customer Success (México)
🏢 Canonical
📍 México