At Expedia Group, we help travelers explore the world, one journey at a time. As a general travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Introduction to the Team

Expedia Technology teams partner with our Product teams to create innovative products, services, and tools to deliver high-quality experiences for travelers, partners, and our employees. A singular technology platform powered by data and machine learning provides secure, differentiated,



and personalized experiences that drive loyalty and traveler satisfaction.

Expedia Group is looking for dedicated individuals with a passion for customer satisfaction to join our Service & Operations team for a 6-month temporary assignment. In this role, you will focus on resolving requests submitted by hotel partners and internal teams, while supporting the onboarding of new hotel partners. Working collaboratively across departments, you will bring a solutions-oriented mindset and proficient communication skills to every partner interaction.

In this role, you will:
- Follow processes relevant to each work channel (e.g., callbacks, holds, interruptions) to minimize partner effort and ensure seamless interactions
- Research and analyze data from various sources and tools to resolve partner issues, initiating contact where appropriate to drive complete resolution
- Follow up with partners until issues are fully resolved or approp

📌 Customer Service Associate (Ciudad de México)
🏢 Powertofly
📍 Ciudad de México