Vibracoustic is a leading general automotive supplier, providing customized solutions that add comfort to mobility by reducing noise and vibration in vehicles.

As part of the Freudenberg Group, we foster an innovative and forward‑thinking mindset. We are looking for proactive and entrepreneurial team players who are curious, and motivated to grow.

At Vibracoustic, you will enjoy a safe and collaborative environment and global opportunities. Ready to drive comfort with us?

Queretaro

Hybrid Work

Vibracoustic de México S.A. de C.V.

Customer Service (f/m/d)

Responsibilities
- Monitoring and maintenance in daily basis customer portals updated
- Keep continuously customer communication
- Provide shipping plan
- Creation and monitoring spot sales orders
- Responsible for ASN activity, send, track and acceptance of them
- Responsible for samples shipments operation
- Responsible to maintain customer and supplier OTD according KPIs objectives
- Responsible for request production schedule adjustment in order to achieve customer requirements fluctuations




- Responsible to keep updated in daily basis the "Criticos" report
- Keep finish goods inventory level according company objectives
- Maintain customer contact list updated
- Managing of finish goods cycle counts with accuracy of 99.9%
- Manage customer packaging
- Responsible to supply raw materials tracking and checking the MRP runs evaluating right data
- Ensure suppliers assigned to his / her account do shipments on time according release
- Responsible of send release to suppliers in weekly basis needed to complete the production plan using SAP
- Daily tracking visual reorder (VRO) to detect deviations and give proposals to fix them focus on customer protection
- For local suppliers ensure suppler issue delivery notes or remissions with proper consecutive numbers or identificacion id
- Address and analyze premium freight situation before authorize using RFE format
- Update supplier list
- Responsible to track the cyc

📌 Customer Service (Santiago de Querétaro)
🏢 Vibracoustic
📍 Santiago de Querétaro