**Production Support**:
**Responsibilities**:
Investigate and drive support resolution with senior external clients, internal stakeholders, and other Marquee engineering teams. Serve as point of escalation for support issues from Marquee Helpdesk (L1)
Providing mentorship and guidance to junior team members to ensure successful resolution of issues
Develop and mature the SRE strategy to ensure scalability, reliability, and performance of our platforms.
Automate manual processes to increase efficiency and reduce risk.
Troubleshoot and resolve complex technical issues, collaborating with cross-functional teams as needed.
Work closely with the engineering team to drive resolution of client issues.
Participate in on-call rotations and respond to incidents as needed.
Continuously improve processes and systems to increase reliability and reduce risk.
Influence and suggest improvements on roadmap for enhancing Marquee client experience, focusing on portfolio analytics.
Create documentation /runbooks and code snippets to share with clients and internal engineering teams
Key criteria:
Must be comfortable coding in Java,



debugging API calls, writing quality-of-life snippets for clients, creating scripts for debug tooling.
Must have a basic knowledge of UI and API integration.
Must be presentable to clients and a clear, empathetic communicator able to talk to clients and stakeholders with confidence.
Must be willing to execute on support issues while also building out the function and automating resolution of repeat issues.
Reinvent your world.¿We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

📌 Production Specialist (Ciudad de México)
🏢 Wipro
📍 Ciudad de México