The Customer Service Manager is responsible for ensuring customer satisfaction across the organization while maintaining optimal operational costs. This role oversees effective demand management through robust processes and a well-trained, motivated team. The manager ensures timely responses to customer needs, on-time delivery performance, clear communication, and proactive management of customer concerns, maintaining finished goods inventory at appropriate and safe levels.

Educational Requirements:
Bachelor’s Degree required.
Minimum 5 years of experience in Customer Service, Demand Management, or Supply Chain.
At least 2 years of experience in management or leadership role.
Advanced english
Experience in a harness manufacturing company (essential)

Skills and Competencies:
Extensive experience in core Customer Service processes.
Proficiency in BPCS and advanced knowledge of Microsoft Excel.
Strong organizational, analytical, and problem-solving skills.
Excellent communication and interpersonal abilities.
Proven ability to coach, develop, and motivate teams.




Results-oriented with a continuous improvement mindset.

Key Responsibilities:
Responsible and Accountable for:
Managing a team of Account Coordinators and Team Leads.
Ensuring accurate and timely loading of customer demand and maintaining the sales forecasting process.
Overseeing on-time and cost-effective processing of ship tickets.
Driving on-time delivery improvements and following up on past-due elimination.
Identifying customer escalations and coordinating timely internal responses.
Monitoring demand variations and ensuring proper alignment with production and logistics.
Coordinating cost recovery efforts (premium freight, excess & obsolete inventory, overtime, etc.) resulting from demand fluctuations or cancellations.

Involved and Consulted on:
Recruitment and hiring processes for the Customer Service department.
Continuous improvement initiatives related to customer satisfaction and operational effici

📌 Customer Service Manager (Chihuahua)
🏢 Empresa Confidencial
📍 Chihuahua