THE LOAN MODIFICATION SPECIALIST PRIMARY RESPONSIBILITY WILL BE TO CALCULATE FINAL MODIFICATION TERMS, DRAFT LOAN MODIFICATION AGREEMENTS, AND UPDATE THE SYSTEM OF RECORD FOR MODIFICATION IMPLEMENTATIONS. TO HELP OUR CUSTOMERS THAT ARE FACING FINANCIAL HARDSHIPS AND CANNOT PAY THEIR LOANS TO MODIFY THEM AND MAKE THE PROPER ARRANGEMENTS.
**JOB DESCRIPTION**:
- ACCURATELY PROCESSING FINANCIAL MODIFICATION DOCUMENTS ACCORDING TO THE SPECIFICATIONS
- ADVISING CUSTOMERS ON PAYMENT STRATEGIES AND PRODUCTS THAT MEET THEIR OBJECTIVES.
- PROVIDING ADMINISTRATIVE ASSISTANCE TO THE AUTO TEAM, INCLUDING UPDATING LOAN DATA FOR ENTRY INTO THE FINANCIAL INSTITUTIONS SERVICING PLATFORM AND ASSEMBLING CORRECT DOCUMENTATION
- CONTACTING THE CUSTOMERS TO OBTAIN THE NECESSARY INFORMATION TO MANAGE THEIR APPLICATION AS WELL AS ANY DOCUMENTS THEY NEED TO PROCESS THE LOAN MODIFICATION.
- ENSURING THE CUSTOMER IS VIGILANTLY AWARE OF THE STATUS/RESULT OF THE PRESENT AND FUTURE PAYMENTS.
- MEETING ALL LOAN DEADLINES AND DEMONSTRATING A HELPFUL AND PROFESSIONAL ATTITUDE TOWARDS OUR INTERNAL AND EXTERNAL CUSTOMERS




- PERFORMING A VARIETY OF CLERICAL DUTIES REQUIRING KNOWLEDGE OF DEPARTMENTAL PROCEDURES
**REQUIREMENTS**:
- 2+ YEARS OF EXPERIENCE IN AUTO PROCESSING
- BANKING EXPERIENCE
- HIGH SCHOOL DIPLOMA
- BILINGUAL ENGLISH/SPANISH IS A MUST
- EXCELLENT CUSTOMER SERVICE SKILLS
- EXCELLENT COMMUNICATION SKILLS
- PROFICIENT WITH MICROSOFT (EXCEL, POWERPOINT, ETC.)
**SALARY AND BENEFITS**:
- $23,653 SALARY GROSS MONTHLY ( APROX $19,600 NET MONTHLY)
- ALL LAW BENEFITS
- $1,400 FOOD VOUCHERS (MONTHLY)
- 2% SAVINGS FUND
- 20 DAYS CHRISTMAS BONUS
- 6 PTO DAYS
- PRIVATE MEDICAL INSURANCE (1 YEAR AND A HALF OF SENIORITY)
Tipo de puesto: Tiempo completo
Sueldo: $23,600.00 al mes
Ventajas:
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa
Tipo de jornada:
- Diurno
- Incluye fines de semana
- Turno de 10 horas
- Turno matutino
Idioma:
- Inglés (Obligatorio)
Lugar de trabajo: Empleo presencial

📌 Loan Agent (Zapopan)
🏢 Intugo
📍 Zapopan