**Responsibilities**:
- Keeps abreast of best practices in Quality Assurance.
- Provides input with regards to all training and development needs for assigned personnel.
- Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, etc.
- Direct impact by ensuring the quality of tasks provided by self and others on team.
- Exchanges ideas and information in a concise and logical manner with tact and sensitivity to audience diversity. May act as backup for manager.
Qualifications:
- Solid skills in Microsoft Office suite (e.g. Word, Excel, Outlook)
- Experience as a Customer Solutions Officer is preferred; possesses Product, Process and Policy Mastery
- Previous experience as a Process Control Officer (Intermediate Level) and/or has had similar Banking/Audit experience
**Education**:
- Bachelor’s/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
**PRINCIPALES FUNCIONES**:
- Analizar los Issues que se generan en el área.
- Dar seguimiento puntual a los tickets.




- Verificación de los riesgos que puede generarse en las diversas áreas.
- Identificación de Issues.
- Seguimiento a entregables de auditoria.
- Conocimiento en metodología de procesos para mejora.
**REQUERIMIENTOS**:
- Conocimientos en Controles ARCM / Issues
- Manejo de Office Excel, Visio
- Conocimiento en metodología de procesos Lean, Six sigma, Agile, otros.
- Conocimiento de inglés intermedio
- Gran sentido de urgencia y de análisis de información.
- Conocimiento en temas de riesgo y control (PRCT, Políticas, Regulaciones).
- Manejo de visio.
- Comunicación efectiva.
- Conocimiento en temas de issues, RE, RA.
- Habilidad en análisis de información.Job Family Group:
Operations - Core
- **Job Family**:
Operations Quality
- Time Type:
Full time
- Most Relevant Skills
Please see the requirements listed above.
- Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
View Citi’s EEO Policy Statement and the Know Your Rights poster.

📌 Banamex: Analista de Mejora Continua (Metepec)
🏢 Citigroup
📍 Metepec