Aventus Group is an international firm leading the financial progress of clients since 2009 as innovative digital loan providers. Aventus Group successfully runs operations in 17 countries covering Europe, CIS countries, Asian and African countries, and now LATAM countries. By combining the client-centric approach, risk management, and innovations, we make borrowing faster, easier, and hustle-free in countries where traditional financing tools are either expensive or hard to come by.
**Customer Support**:
- Develop and implement customer service policies, procedures, and standards to improve customer experience.
**General**:
- Implement performance metrics (individual+team goals) and result-oriented culture enduring performance reviews.
- Be a team player, work effectively with Mexico UW Team and with the HQ Risks Management Team
**Role Qualifications**:
- Bachelor’s degree in finance, Law, Business Administration, or a related field.
- 5+ years of experience preferably experience working in a startup or fast-paced fintech environment.
- Familiarity with call center operations and customer support technologies (e.g., autodialers,



lead management software).
- Experience of implementing additional tools for maximum efficiency.
- Advanced English
**Non-technical skills that will make you stand out**:
- Great analytical skills; attention to detail.
- Strong leadership and team management skills with hands-on approach.
- Strong organizational and project management skills.
- Strong ethical standards and sense of integrity.
**We offer**:
- High pay conditions: fixed salary + up to 30% bonuses monthly upon achievement of performance targets.
- Private Medical Insurance.
- Work schedule - Monday to Friday 08:00-17:00 hrs.
- International experience.
- Opportunity to reveal your potential and build a successful career in an international company.
Tipo de puesto: Tiempo completo
Sueldo: $30,000.00 - $50,000.00 al mes
Beneficios:
- Protegido de vida
Pago complementario:
- Bono de productividad
Tipo de jornada:
- Turno de 10 horas
Lugar de trabajo: Empleo presencial

📌 Head Customer Support (Miguel Hidalgo)
🏢 CREDITO365
📍 Miguel Hidalgo