**Career Area**:
Sales
**Your Work Shapes the World at Caterpillar Inc.**
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
**IT IS YOUR TIME!**
Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed to and contributing to a reduced-carbon future. Our innovative products and services, backed by our integral dealer network, provide exceptional value that helps customers succeed.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
**Important**:
**Don’t forget to include a resumé in English in your profile in Workday**
**What You Will Do**:
Leads and manages dealers' relationships to market company products and services and assists in the development of dealer sales & service capability.




- Understanding of business model and acting within the business process guidance on review and approval for variance programs and commercial actions.
- Designing and assisting dealers on the forecast, sales/rental/used strategy planning, and sales techniques; supporting the rollout of new products.
- Performing regular sales performance reviews with dealers and ensuring implementation of corrective actions where needed.
- Leading the selling opportunities identification, customer satisfaction improvement and business relationship enhancement.
- The position leads product problem management, develops dealer post-sale customer contact strategy and manages warranty/goodwill administration. Regularly interface with dealers and customers to minimize the commercial impact of customer complaints, ensuring customers receive fair-value and promoting additional customer touch points and future sales. Focus on complaint velocity and problem resolution in all work streams.
**What you will have**:
**Customer Focus**:Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
**Decision Making and Critical Thinking**: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
**Negotiating**:



Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
**Relationship Management**: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
**Business Development with Value-Based Selling Focus**:Ability to identify and pursue strategic business growth opportunities through the use of tools, techniques, and business development approaches. Proficient in value-based selling principles and practices, with a focus on delivering differentiated, customer-centric solutions. Skilled in positioning products, technologies, and services to align with clearly understood client needs, enhancing the organization’s overall value proposition.
Bachelor’s degree or equivalent experience
Knowledge of the organization's industry group, trends, directions, key issues, regulatory considerations, and trendsetters.
Knowledge of the Caterpillar product line or the same Construction and Machinery segment.
English and Spanish Advanced
**Additional Info**:
Work location is the Mexico City
The role requires the ability to travel up to 50% mainly in assigned territory.
**Some**of**the**offered**benefits**:
- Medical plan
- Dental plan
- Medicines reimbursement
- Psychological, Legal, Social and Finance Support Program
- Private pension plan
- Profit share
- Meal assistance
- Christmas basket
- Transportation
- Life and personal insurance
- Extended maternity and paternity leave
- Employee resources group (Young Professional, Women in Networking, LAMBDA (LGBTQIA+), Latin Group and Active in Sport
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**Posting Dates**:
August 11, 2025 - August 16, 2025
Cater

📌 Industry Sales & Service Rep (Ciudad de México)
🏢 Caterpillar
📍 Ciudad de México