This role requires you to work in a shift pattern or non-standard work hours as required. This may include weekend work.
**Minimum qualifications**:
- Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
- Experience with one common scripting or coding language (e.g., Python, shell scripting).
- Systems experience (e.g., Linux, Unix) or a similar operating system (e.g., macOS, Windows).
- Experience in operating system kernel, file systems, and TCP/IP network protocols (e.g., DNS, routing, firewalls, and load balancing concepts).
**Preferred qualifications**:
- Experience with Kubernetes or container networking.
- Software-defined networking experience with public Cloud or SDN software.
- Knowledge of network specific kernel parameters (TCP keepalives, TCP windows, etc.).
- Familiarity with the HTTP protocol and APIs based on HTTP.
- Familiarity with network namespaces, how to take packet captures, and how to interpret packet captures.
**About the job**:
Our Technical Solutions Engineers own key customer issues in addition to providing level two support to our other support teams. You will be a part of a integral team that provides 24x7 support to help customers seamlessly make the switch to Google Cloud.
In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will make our products easier to adopt and use by making improvements to the product, tools, processes and documentation. Our Technical Solutions team is driven by customers and you will help drive the success of Google Cloud by understanding and advocating for our customers issues.




Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
**Responsibilities**:
- Work as part of a team of engineers/consultants that globally ensure 24 hour customer support. This will include a need to sometimes work non-standard hours/shifts, and may include weekends as needed.
- Manage the customer’s problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
- Develop an in-depth understanding of Google Cloud networking technologies, including internal implementation details.
- Improve the supportability of Google Cloud networking technologies by working with product engineering teams. Collaboration includes working with product engineering teams on product launches and to help product teams understand customer issues to improve existing products.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

📌 Technical Solutions Engineer I, Networking, Google Cloud (Ciudad de México)
🏢 Google
📍 Ciudad de México