**About Us**:
- We believe in delivering reliable, affordable energy while providing top-notch support to our valued customers. We’re expanding our team and looking for friendly, dedicated Customer Service Agents to help us keep our customers happy and informed._
**Your Role**:
- As a Customer Service Agent, you’ll be the first point of contact for our customers. You’ll handle inquiries, resolve issues, and provide information about our energy services — all while delivering an outstanding customer experience._
**Key Responsibilities**:
- Answer inbound calls professionally.
- Assist customers with billing questions, service inquiries, and account updates.
- Troubleshoot and resolve customer concerns efficiently.
- Document customer interactions accurately.
- Follow company policies and maintain compliance with industry regulations.
- Retain customers that want to cancel their service.
**What We’re Looking For**:
- No experience needed.




- Strong communication and problem-solving skills.
- Positive, patient, and customer-focused attitude.
- Ability to work in a fast-paced environment.
**What We Offer**:
- Base salary: $15,000 MXN per month before taxes.
- Punctuality and assistance bonus.
- Weekly payments, always on time.
- Schedule: Monday to Friday.
- Weekends OFF — enjoy work-life balance.
- Full legal benefits from day one.
- $200 MXN with URBANI for public transportation. For the first week.
Tipo de puesto: Tiempo completo
Sueldo: $15,000.00 - $17,000.00 al mes
Incentivos:
- Ayuda o servicio de transporte
- Programa de referidos
Pregunta(s) de postulación:
- Vives en Monterrey, NL?
Idioma:
- Inglés Avanzado (Obligatorio)
Lugar de trabajo: Empleo presencial

📌 Customer Service Representative (Mitras Centro)
🏢 Citadel BPO Solutions
📍 Mitras Centro