FLS is a leading, minerals processing supplier to the global mining industry. We deliver proven technologies and services and expertise across the lifecycle of operations, and have set targets of providing solutions for zero-emissions mining by 2030 with our MissionZero programme. We are building a Global Business Center (GBC) in Monterrey. Our GBC in Monterrey will provide key services across our business including IT, Finance, HR, Customer Service and our Manufacturing Center of Excellence just to name a few. At FLS, we empower the future of Mining to operate more sustainably and if you want to contribute to this important work, let’s talk! Job Scope The Head of Standard Proposals NAMER is responsible for leading the regional Standard Proposals team, overseeing proposal development activities across Mexico, the United States, and Canada. This role ensures the delivery of high-quality, customer-focused proposals within 24 hours, driving speed, consistency, and excellence in the quotation process. The position plays a key role in fostering collaboration across departments—such as Sales, Engineering, Pricing, and Operations—to ensure proposals meet customer requirements and align with business objectives. The Head of Standard Proposals NAMER promotes a strong service mindset, efficient communication, and process discipline to support commercial growth across the NAMER region. Your Responsibilities - Lead and develop the Standard Proposals team for NAMER, ensuring timely, accurate, and customer-oriented proposal delivery. - Establish and maintain standardized proposal processes,



ensuring consistency and efficiency across the region. - Drive a <24-hour turnaround for standard proposal requests through effective prioritization, clear workflows, and cross-functional alignment. - Collaborate closely with Sales and Engineering to ensure proposals are technically sound, commercially competitive, and aligned with customer expectations. - Promote continuous improvement by identifying process bottlenecks, monitoring performance through KPIs, and implementing best practices. - Ensure strong communication and coordination between regional functions to support transparency and smooth handovers. - Champion a customer service-oriented culture, emphasizing responsiveness, clarity, and quality in every proposal interaction. - Partner with integral peers to share regional insights and contribute to the overall improvement of the proposal function within the organization. What you bring - Bachelor’s degree in Business Administration, Engineering, Supply Chain Management, or a related field. - Minimum of 5 years of experience in a leadership role within the Customer service role/function, with a proven track record of driving business growth and operational excellence. - Excellent sales, financial, analytical and problem-solving skills. - Existing strong network of key stakeholders within the mineral processing industry. - Excellent oral, written and interpersonal communication skills. - Proven ability to grow and develop team members and potential leaders. - Ability to build a cohesive and engaged team focus on meeting customer needs

📌 Head of Standard Proposals (Monterrey)
🏢 Flsmidth
📍 Monterrey