**Discover your future at Citi**:
Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
**Job Overview**:
**Responsibilities**:
- Keeps abreast of best practices in Quality Assurance.
- Provides input with regards to all training and development needs for assigned personnel.
- Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, etc.
- Direct impact by ensuring the quality of tasks provided by self and others on team.
- Exchanges ideas and information in a concise and logical manner with tact and sensitivity to audience diversity. May act as backup for manager.
**Qualifications**:
- Solid skills in Microsoft Office suite (e.g. Word, Excel, Outlook)
- Experience as a Customer Solutions Officer is preferred; possesses Product, Process and Policy Mastery




- Previous experience as a Process Control Officer (Intermediate Level) and/or has had similar Banking/Audit experience
**Education**:
- Bachelor’s/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
**Requisitos**
Indispensable manejo Excel y access, (formulas, tablas dinámicas, macros, ligado de archivos en Access, cruces de bases de datos)**Job Family Group**:
Operations - Core
- **Job Family**:
Operations Quality
- **Time Type**:
Full time
- **Most Relevant Skills**
Please see the requirements listed above.
- **Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.- View Citi’s _EEO Policy Statement_ and the _Know Your Rights_ poster._

📌 Banamex Analista de Soporte a Calidad (Metepec)
🏢 Citigroup
📍 Metepec