**Key Responsibilities**
- Respond to and resolve end-user technical issues related to computers, laptops, mobile devices, printers, telephony, and general office hardware.
- Deploy, configure, and maintain operating systems, software packages, and system updates across workstations and servers.
- Support network-related activities, including connectivity issues, equipment changes, and infrastructure transitions
- Perform initial diagnostics and troubleshooting of server and system performance incidents.
- Maintain accurate records of IT assets, configurations, and service activities.
- Manage and document support requests through the IT service management system, ensuring timely resolution and proper follow-up.
- Partner with external vendors and service providers during installations, upgrades, and special projects.
- Participate in cross-functional IT initiatives and technology improvements.




- Provide technical guidance and act as an escalation resource for more complex support cases.
**Requirements**:
- Bachelor's Degree or equivalent experience.
- Experience supporting Windows desktops and Microsoft 365 environments.
- Basic knowledge of Windows servers and LAN/WAN technologies.
- Strong troubleshooting and customer service skills.
- Strong written and verbal communication skills.
- **Advanced English is required.**
Pay: $1.00 - $2.00 per month
Application Question(s):
- What is your level of English?
- What are your salary expectations?
**Experience**:
- IT Support: 5 years (preferred)
- Windows desktops and Microsoft 365 environments: 5 years (preferred)
Work Location: In person

📌 IT Support Engineer (Juárez)
🏢 Naps Juarez
📍 Juárez