**BACK OFFICE DE CHIHUAHUA busca Atención Al Cliente en Mérida, Yucatán**:
**Job Title: Scheduler**
**Location**:On-site Merida, Mexico
**Schedule**:Monday to Saturday, 9:00 a.m. 6:00 p.m. (EST)
**English Level**:C1 (90%)
**Headcount Requested**:1
**Position Summary**
The**Scheduler**plays a key role in maintaining strong relationships with clients and caregivers to deliver the best in-home care experience. This position ensures accurate scheduling, proper caregiver-client matching, and timely management of referrals. Additionally, the Scheduler coordinates daily activities, oversees phone systems, and performs administrative tasks while maintaining professionalism and adaptability in a dynamic environment.
**Key Responsibilities**
- Handle incoming calls and inquiries professionally and courteously.
- Communicate with clients and caregivers to assess service quality and resolve concerns.
- Serve as a liaison between caregivers and the office leadership team.
- Schedule and coordinate caregiver assignments based on availability and client needs.
- Respond promptly to schedule changes or caregiver preferences.
- Accurately receive and process referrals.
- Support internal sales by providing information to prospective clients.
- Maintain accurate caregiver records in scheduling systems.
- Monitor phone systems and ensure compliance with standards.
- Participate in on-call duties outside regular business hours as needed.
- Assist with disciplinary actions and proper documentation.




- Promote the companys vision, mission, and values in all interactions.
- Contribute to a positive onboarding experience for new caregivers through effective assignment.
- Perform other administrative tasks as assigned.
**Requirements & Skills**
- **
Education**:Bachelors degree (preferred).
- **Experience**:
- 1-2 years in scheduling or coordination roles (Customer Service or Medical Interpreter experience accepted).
- Home care experience (preferred but not required).
- **Technical & Soft Skills**:
- Strong problem-solving and decision-making abilities.
- Independent and proactive thinking.
- Excellent verbal and written communication skills in English (near-native fluency, mínimal accent).
- Ability to multitask and work under pressure in dynamic environments.
- Strong organizational and time management skills.
- Proficiency in basic office software; experience with EVV systems (HHA Exchange, Sandata, Caretime) is a plus.
- Availability for on-call duties outside regular hours.
- Professionalism, reliability, and commitment to exceptional service.
**Core Competencies**: Verbal communication, adaptability, customer focus, decision-making, organization, stress management, resourcefulness.
**Nível de educación deseada**:
Media Superior
**Nível de experiência deseada**:
Nível Medio
**Función departamental**:
Atención al cliente
**Industria**:
Servicio al Consumidor

📌 Atención Al Cliente (Mérida)
🏢 BACK OFFICE DE CHIHUAHUA
📍 Mérida