**Join Our Team!** We’re looking for motivated professionals ready to deliver outstanding client experiences and grow with us.
Client service representatives manage client relationships and provide customer support. They may field customer inquiries, process documents, schedule appointments, and connect clients with other departments when needed.
**Key Responsibilities**:
- Regularly communicate with clients to request and review documentation related to the case.
- Confirm that all clients are being reached on a consistent basis.
- Accurately file documents in the appropriate database with all required information and notes.
- Perform a variety of file maintenance tasks for electronic files in compliance with the firm's policies. This includes creating and retrieving files when necessary.
- Assist clients with the discovery phase of a case and provide pre-determined answers to their questions, refraining from providing legal advice.
- Other duties as assigned.
**Requirements**:
- Strong communication skills (oral & written)
- Problem-solving mindset and **critical thinking**:
- Empathy and ability to support clients in diverse situations
- Excellent organization, time management, and attention to detail
- Team player who can also work independently
- Tech-savvy with Microsoft Office (Word, Outlook, Excel)
✨ If you thrive in dynamic environments and enjoy making a real impact,



we’d love to hear from you!
**At ContactPoint360, we are relentlessly focused on delivering exceptional customer experiences.** As the fastest-growing BPO on the planet, with over 5,000 teammates across 10 integral locations, we combine cutting-edge technology with innovative strategies to help our clients succeed. Our approach is simple: obsess over customers, think long-term, and build a team of smart, driven professionals who thrive in a high-growth, high-impact environment. We’re not just a service provider—we’re a partner in driving real results. **ContactPoint360 is where innovation, execution, and customer obsession meet.**
We are one of the fastest-growing BPOs in the world, and our secret is simple: it’s our people. We invest in our people and develop them into future leaders. Did you know 50% of ContactPoint360’s leaders were promoted from within? Our CEO’s journey, starting as a phone agent, reflects our commitment to genuine care for our people—it’s in our DNA.
Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren’t just welcomed—they’re essential.
**Our Purpose**:
Our goal is to create the best human experience, ensure the highest client satisfaction, and transform clients’ customers into loyal advocates for life.

📌 Client Service Representative (Monterrey)
🏢 ContactPoint360
📍 Monterrey