**CALL CENTER SPECIALIST**
**(Technical Support)**
**Chihuahua, MX**
**$16,000 - $23,000/month (MXN)**
The Specialist will initiate and provide ownership of support cases and follow through until the case has been resolved, closed, or reassigned to another individual or department. This position requires an individual that has a problem-solving mindset, solid electro-mechanical skill set, and the ability to navigate across departmental lines, utilizing all available resources to solve issues.
**A DAY IN THE LIFE**:
- Enter and manage support cases, Return Material Authorizations (RMA), and customer information into the business system
- Enter and manage sales order for spare parts as needed
- Work directly and collaboratively with various internal departments to resolve and/or escalate customer issues/concerns, and meet deadlines
- Prepare and communicate necessary status and tracking as requested/required
- Manage complex customer accounts, returns processes and reporting needs as required
- Provide occasional after-hours and weekend support for a Major Customer
- Other projects as assigned by the Manager or Team Lead
**WHAT YOU’LL NEED**:
- 3-5 years’ experience providing technical support in a professional setting, comparable technical field experience or combination of both
- HS Diploma or equivalent required




- Ability to communicate in English is required, French speaking is a plus
- Excellent interpersonal, written, and oral communication skills
- Excellent listening skills and the ability to ask probing question, understand concerns, and overcome obstacles/objections
- Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone
- Ability to learn and navigate new software/business changes quickly
- Excellent attention to detail and accuracy
- Ability to multi-task/manage multiple projects at one time
**WHAT WE OFFER**:
Comprehensive Medical, Dental, & Vision Benefits; Life Insurance; Savings Fund; Generous Paid Time Off & Company Paid Holiday Schedules; Reimbursement for Continuing Education & 50% of Textbook costs; and more.
**ABOUT US**:
Midtronics is a fast-growing company with an energetic, passionate, and innovative leadership team. As the world is determined to reduce carbon emissions and improve vehicle safety, the rapid evolution of the transportation industry - from electrification and connectivity to autonomous vehicles — Midtronics, is a committed partner in developing superior battery management solutions to meet those exciting challenges in the years ahead.

📌 Call Center Specialist (Chihuahua)
🏢 Midtronics
📍 Chihuahua