Call Center Trainer (Remote)
We are looking for an experienced Call Center Trainer to lead our onboarding and training programs for new hires and support ongoing development across the team. This role is responsible not only for delivering training, but also for ensuring that representatives meet performance standards before moving into production.
Compensation
- $250 USD weekly during the first 2 months (probation period)
- $300 USD weekly after probation
- Performance-based bonus (details to be discussed)
Schedule
- Monday to Friday: 1:00 PM - 8:00 PM PST
- Saturday: 10:00 AM - 3:00 PM PST
What You’ll Do
- Lead live training sessions for new hires (Openers, SP1s, Self-Gen roles)
- Train on company processes, product knowledge, systems, and call handling
- Ensure trainees meet productivity and performance standards before graduating
- Conduct call reviews and provide actionable feedback
- Deliver 1:1 coaching sessions to reinforce performance
- Support ongoing training for promoted team members (e.g., Team Leads)




- Identify underperforming trainees early and make recommendations based on performance
- Track and report training progress using internal tools
What We’re Looking For
- Minimum 3 years of experience as a call center trainer
- Experience training in sales environments (required)
- Proficient spoken English, with experience living, studying, or working in English-speaking environments
- Ability to lead structured training sessions and maintain engagement
- Strong coaching skills with a focus on performance improvement
- Comfortable working with dialers, CRM systems, QA tools, and reporting (Google Sheets)
- Organized, accountable, and results-driven
How You Will Be Measured
- Training completion rate
- Time for new hires to reach productivity standards
- Improvement in conversion rates after training
- Retention of trained representatives
Important
Pay: From $4,500.00 per week
Work Location: Remote

📌 Call Center Trainer (México)
🏢 Skysun
📍 México