We are looking for a highly professional and organized Sales Support & Appointment Setting Specialist to serve as the first point of contact for prospective clients. This role is focused on responding to inbound leads, qualifying opportunities, and scheduling appointments for a luxury residential construction company.
The idóneo candidate is confident on the phone, highly organized, and experienced in handling high-intent leads while delivering a premium customer experience.

Core Responsibilities
Lead Response (Speed = Opportunity)
Respond promptly to inbound leads from Instagram, website inquiries, and referrals.
Call new leads as the first point of contact.
Follow up via phone call and SMS when prospects are unavailable.
Maintain consistent follow-up efforts with 3–5 contact attempts per lead.
Ensure no qualified lead is left unattended.

Lead Qualification (Core Function)
Assess and qualify leads based on:
Project type (Backyard, ADU, Full Remodel, and other residential projects).
Budget alignment with luxury construction services.
Project timeline and readiness to move forward.
Confirmation of decision-maker involvement and authority.

Appointment Setting (Authority-Based Approach)
Position consultations confidently and professionally rather than requesting appointments.
Present the value of the consultation process and guide prospects toward the next step.
Offer available appointment slots and manage scheduling efficiently.




Create appropriate urgency based on availability.
Confirm appointments clearly and professionally.

Brand Representation
Deliver a premium customer experience during every interaction.
Communicate with professionalism, confidence, and composure.
Maintain a structured, organized, and client-focused approach.
Represent the company's high-end brand image at all times.
Avoid aggressive or overly sales-oriented communication styles.

CRM Management
Accurately log all lead activities within the CRM.
Update lead statuses including:
-New
-Contacted
-Qualified
-Booked
-Dead
Record detailed notes including budget, objections, project details, and client intent.
Maintain disciplined follow-up and pipeline management.

Requirements
Minimum of 3 years of experience in appointment setting, sales development, lead qualification, customer service, or client-facing roles.
Strong experience handling inbound or high-intent leads.
Excellent English communication skills, both written and spoken.
Clear, neutral, or professional international accent suitable for US-based clients.
Strong phone presence and ability to build rapport quickly.
Experience using CRM systems and maintaining accurate records.
Highly organized with strong follow-up and time management skills.
Experience in luxury services, construction, real estate, home improvement, or high-ticket sales is highly preferred.

📌 Sales Support & Appointment Setting Specialist (Ciudad de México)
🏢 VAme
📍 Ciudad de México