Come be a part of the Next Disruption in the Solar Industry!
**Responsibilities**:
- Communicate with internal teams and partner network to assess project service needs and provide status updates
- Conduct preliminary troubleshooting, coordinate site visits with installer or technician partners based on urgency, availability, and location, and follow up on service appointments to ensure timely resolution and customer satisfaction
- Ensure accurate maintenance of service records, documentation, and databases; generate service reports and monitor key performance metrics.
- Monitor the progress of services and resolve any scheduling or logístical issues that arise.
- Ensure compliance with company standards and escalate issues as necessary to the appropriate personnel or departments
- Document and review all completed service work accurately, including photos, technician notes, and system diagnostics
- Identify recurring service trends and report them to management for continuous improvement.
- Support warranty claim documentation when necessary, ensuring accurate and compliant records.
- Ensure compliance with safety protocols and customer communication standards throughout the service process
- Perform any other tasks as needed
**Minimum Requirements**
- High school diploma or equivalent (Bachelor’s degree preferred)




- Proven experience in customer service, scheduling, or coordination roles
- Excellent communication and organizational skills
- Proficiency in Microsoft Office and service management software
- Ability to multitask and work in a fast-paced environment
- Strong problem-solving and time-management skills
- Team-oriented with a customer-focused mindset
**Preferred Qualifications**
- Solar Renewable Energy and technical support environments
- Familiarity with CRM or ERP systems (e.g., Zendesk, Podio)
- Bilingual (English and Spanish)
**Additional Knowledge, Skills and Abilities**
- Ability to adapt and work in an open, fast-paced, collaborative start-up environment
- Strong written and verbal communication skills
- Attention to detail and good organizational skills
- Ability to work under pressure with strict time deadlines
- Knowledge of utility contracts
- Ability to multitask and perform other duties as assigned
**Working Conditions**
- Open-office environment
- Over time, available and required as needed
Pay: $26,974.36 - $32,369.24 per month
Application Question(s):
- Are you available to work Monday to Saturday?
- Are you able to work onsite only?
Work Location: In person
Application Deadline: 04/06/2026
Expected Start Date: 08/06/2026

📌 Service Coordinator (Zona Urbana Rio Tijuana)
🏢 Solnova
📍 Zona Urbana Rio Tijuana